Cancellation and Refund Policy

    Cancellation and Refund Policy

    Effective Date: [Insert Date]

    1. Cancellation by Passengers

    1. Free Cancellation Period:

      • Passengers can cancel a ride without incurring any charges if the cancellation is made within [specific time frame, e.g., 5 minutes] after booking.

    2. Cancellation After Free Period:

      • If a passenger cancels the ride after the free cancellation period, a cancellation fee of [insert amount] will be charged.

    3. No-Show Policy:

      • If the passenger does not show up at the pickup location within [specific time frame, e.g., 5 minutes] after the driver arrives, the ride will be canceled automatically, and a no-show fee of [insert amount] will be charged.

    2. Cancellation by Drivers

    1. Driver-Initiated Cancellations:

      • If a driver cancels the ride for any reason, the passenger will be notified immediately, and a full refund will be issued for any charges already made.

    2. Repeated Cancellations:

      • If a driver repeatedly cancels rides, their account may be subject to review, suspension, or termination.

    3. Refund Policy

    1. Eligible Refunds:

      • Passengers are eligible for a refund if the ride is canceled by the driver or due to factors outside the passenger’s control (e.g., vehicle breakdown, unsafe conditions).

    2. Processing Refunds:

      • Refunds will be processed within [insert time frame, e.g., 5-10 business days] after the cancellation is confirmed.

    3. Partial Refunds:

      • If a ride is terminated midway due to unforeseen circumstances, a partial refund may be issued based on the distance traveled.

    4. Special Circumstances

    1. Surge Pricing Cancellations:
      • If the ride was booked during a surge pricing period and then canceled, the cancellation fee will be calculated based on the surge price rate.
    2. Discounts and Promotions:
      • Cancellation fees may not be refundable if the ride was booked using a promotional code or discount.

    5. Disputes and Resolution

    1. Dispute Process:

      • Passengers can dispute a cancellation fee or refund by contacting our customer service team within [insert time frame, e.g., 7 days] of the ride.
      • Our team will review the dispute and respond within [insert time frame, e.g., 3-5 business days].

    2. Final Decision:

      • The decision made by the customer service team regarding the dispute will be final.

    6. Amendments

    1. Policy Changes:
      • We reserve the right to amend this Cancellation and Refund Policy at any time. Any changes will be communicated to users through our app and will take effect immediately.

    7. Contact Information

    1. Customer Support:
      • For any questions or concerns about this policy, please contact our customer support team at [insert contact details].